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What Is a Credit Union and How Can It Help Me?

Last Updated on August 18, 2025

Jane walks down the hall, browsing my pictures. Most are of my kids, of course, but one shows me in a group of people. She stops to examine it. “Do you work at Alcoa Tenn Federal Credit Union?” she asks. When I explain that I am a board member, she tells me her story.

Jane’s financial history is checkered, and she despaired about buying a car or home. But Beth, a loan officer at Alcoa Tenn, helped her get a ‘fresh start’ loan for a car. Fresh start loans are designed to help those with bad credit finance a vehicle. Beth also helped Jane learn to handle her finances better. When Jane was able to make her payments for a while, Beth helped her refinance into a traditional loan. Soon, Jane’s credit will be good enough to purchase a home.

Jane looked me in the eye and said, “Alcoa Tenn changed my life.”

What Is a Credit Union?

When I tell people I am on the board of credit union many admit they don’t know what services a credit union provides. When I explain, they sometimes comment, “Oh, it’s like a bank.”

This annoys me. Yes, the services are usually the same but there is one gigantic difference between them.

At Alcoa Tenn, you are a member/owner.

There are no shareholders, and board members are volunteers. Imagine how that changes the organization’s focus. Rates are lower because we don’t pay shareholders. Since you are an owner, we make all decisions on your behalf. In a bank, those decisions consider how much profit can be distributed to shareholders.

Here is a summary from Dupaco of the differences between these financial institutions:

Difference between banks and credit unions

How Can It Help Me?

Credit unions originated in Germany in the 1800s when a group of people pooled their money and loaned it to each other, so they would not have to rely on unreliable sources such as loan sharks. Over time they have achieved their mission to provide financial services to everyone, from the wealthy to the struggling.

Credit unions, particularly larger ones, provide services similar to banks.

  • Checking and savings accounts
  • ATMs, debit, and credit cards
  • Personal, auto, RV, boat and home loans
  • Governmental account insurance up to $250,000

But unlike banks,they offer:

Credit unions provide support during tough times. When my mother died, I was the trustee for her estate and Jessica at Alcoa Tenn helped me. She listened while I told her a few stories about my mother, including the one where she kicked me out of her assisted living facility so she could play cards with the other ladies. Laughing, she shared a few stories about her mother. Then she gently helped me through the process.

[Read posts about consumer activism.]

Find a Credit Union

In the past, you had to be a part of a group to be a member of a credit union. For example, Alcoa Tenn was started in 1936 by a group of ALCOA employees. Membership was for people who worked at the plant and their families. Later, we amended the charter to allow membership to anyone who lives, works, or worships in three local counties.

An excellent place to start your search is to use the Credit Union Locator. Your place of employment may offer membership in a credit union. You may be able to join the credit union of a family member, even if you are far apart on the family tree.

Then research your local credit unions. Credit unions offer different products, so check to see which local credit union will serve your needs best. Since one of the advantages of a credit union is the personal touch, I recommend stopping by, getting a cup of coffee, and asking questions. Why not? You are a potential owner.

Credit Unions Can Change the World

I’m a big fan of credit unions because of the focus on you – your financial needs and capabilities. But credit unions also focus on the community.

Credit unions employees and volunteers strive to help their community. For example, when the fires that raged through Gatlinburg a few years ago burned a member’s home, the staff and board took up a donation for them.

My credit union supports many local charities and sends employees to local schools to teach financial capability. We opened several school branches, which are run by the kids!

And if you are worried about the environment, there are ‘green’ credit unions.  Clean Energy credit union operates online and offers loans for solar electric systems, electric vehicles, home energy efficiency retrofits, electric-assist bicycles, and net-zero energy homes.  The Minnesota Credit Union Network and the University of Minnesota launched CU-Green, an online resource for members considering solar energy for their home. They can find information, installers, and loans.

When you choose a credit union, you are a member of an industry that does not invest in projects that harm the environment, unlike banks.

“The banking industry makes its money by investing in development projects that are lucrative to shareholders, no matter how environmentally or socially damaging they might be. In fact, almost every major environmentally-destructive project on the planet was funded by Big Banks.”

We have wealthy members at our credit union who give us glowing feedback about our services. But I admit my favorites stories are those like Jane’s, where people bettered their future with the help of the credit union. When banks would not have given them aid. That is why I volunteer.

[Please share this post with a friend who could use a credit union for better financial health.]

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This Post Has 12 Comments

  1. Pam

    My dad always encouraged me to use a credit union. They always seem to have the best rates for car loans, etc.

    1. Terri Lyon

      Thanks for stopping by, Pam. Credit unions do have better rates than banks, plus a more personal touch!

  2. roseannmhampton

    Thanks for the great explanation! My parents always belonged to a credit union through my dad’s work but I guess I never really understood the difference. Thanks for sharing with us at The Blogger’s Pit Stop!

  3. Terri Lyon

    Thank you for stopping by! I hope my post encouraged you to explore credit union options.

  4. Dale Williams

    What do the credit union,Do in case of a bailing r a bailout

    1. Terri Lyon

      Credit unions are cooperatives. They pay into an insurance fund that helps credit unions in crisis.

  5. Courtney

    I don’t know where you’re located, but I used to work for CUNA Mutual Group and their customer base is credit unions! I learned so much through my time there and everything you’ve stated above is spot on! Great information. Thanks!

  6. Terri Lyon

    Hi Courtney,

    I’m in East Tennessee. over my years of volunteering for the credit union, I’ve met many wonderful CUNA Mutual professionals. I bet you’ve experienced the ‘credit union is not a bank’ frustration. Thanks for stopping by!

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